FAQs

Here is a look at our process below. We look forward to hearing from you!

Step 1: Please fill out our inquiry form HERE and tell us a little more about your event needs. Once we receive your form, we will check our calendar to confirm we are free and reach out to schedule a 30 minute consultation call via zoom!

Step 2: During our zoom meeting, we will go over all the items you’re considering for your event and get some of the logistical details we need in order to put together a custom quote. You don’t need to have your guest count nailed down at this stage or know the exact number of people in your bridal party, but estimates or ranges are very helpful so we can make suggestions and budget considerations. Most importantly, we will ask about your vision, likes and dislikes and go over your pinterest board or inspiration images if you have them.

Step 3: After our call, we will start dreaming up ideas and begin putting together your proposal. This will include a quote detailing all the items we discussed on the call, as well as a mood board with suggested florals to bring your vision to life. We will send this over and make any edits as needed.

Step 4: Once you have reviewed your proposal and are ready to move forward, we will send over our contract for you to sign and pay the initial deposit. Once that is complete, the date is yours and we are ready to create some floral magic!

We are so excited to bring your vision to life! Now that you are officially booked, we will begin finalizing stem counts, ordering supplies, and working with our freelance team and your planner to prep for the big day.

Below is our process in the weeks and days leading up to your event:

6 weeks before your event: We will touch base to reconfirm the items on your order and get your finalized guest count. If you have any additions, we ask that you add them at this time.

1 month before your event: We will place your order with our wholesalers and farms. This is when your final invoice will be due as well.

The week of your event: We receive your floral shipments and begin processing and conditioning all your flowers.

2-3 days before your event: The design process begins- our favorite part!

Event day: It’s finally here- Yay! We will arrive with our team of experienced freelancers to deliver, install and set everything up for your event. We will check in with your planner to ensure everything is perfect before guests begin to arrive. If a flip is required (for example, moving an arch to another space), we will get tucked away during the ceremony and then transfer those items to their new home in the reception area after you have walked down the aisle. At the end of the night we will return to pick up all of our vases and rental items. We are happy to load any extra flowers into your vehicle to take home.

Yes! If you are interested in a mockup, please let us know. We typically work with your planner during this process so that you can see your florals with your table linens, glassware and other rental items. Pricing for mockups depends on the designs requested and will be billed 2 weeks before the mockup date, or added to the final invoice (due 4 weeks before your event date).

We will always do our best to include your favorite flowers in your proposal! Given the nature of working with perishable product, as well as seasonality, we are not always able to guarantee specific varieties, though. If your favorite flower is out of season, we are happy to suggest other varieties to help you achieve a similar look. Sometimes, flowers might arrive damaged due to weather, shipping delays or other circumstances beyond our control. For that reason, we reserve the right to make substitutions if needed. We will always select substitutes that maintain the integrity of your design and fit the style and color palette that has been agreed upon in the proposal.

We source from local wholesale shops in Austin as well as from national suppliers. We are also proud to purchase from a number of Austin flower farms for the freshest seasonal blooms. The quality of your flowers is extremely important to us, and we take pride in processing your flowers to ensure they are in peak condition by your event day!

Once the party is over, we are happy to send you and your guests home with all the extra blooms to enjoy! All vases and decor items from our rental inventory must be returned at the end of the night. We are happy to separate florals from vases during the tear down process for you and help load flowers into your car. If you are interested in bringing vases home, please let us know and we can price them into your custom quote.

For smaller weddings or pickup orders that do not include our tear down service, the vases will be factored into the cost and noted on your invoice. They are yours to keep!

At the moment we are by appointment only to our wedding and event clients. We are always happy to host you for an in-person consultation or mockup, just ask!

If you are a fellow florist looking to rent studio space, please email mallory@lavenderandlilyfloral.com for more information and availability.